Kapil Tundwal, a Principal Software Engineering Manager at Microsoft, added that the Quick Assist store app requires admin rights when installing to allow remote helpers to take full control of the other user's device. While Microsoft has not published any updates and the end of service date of May 16 (this Monday) still stands, some Redmond employees have replied to Windows admins' complaints and suggestions.įor instance, Microsoft employee Nathan Pfeifer said the new Quick Assist also comes in offline versions that can be downloaded via the Microsoft Store for Business (which will also be retired in the first quarter of 2023). Quick Assist shortcuts in the Start Menu (Microsoft) Microsoft's reply "It needs to be deployable in a system context and Microsoft need to understand that sysadmins do not want their end users to be administrators of their machines," someone else explained. Maybe an MSI could be made available? I am a one-man IT department managing roughly 70 Windows PCs and do not have any type of more sophisticated software deployment mechanism in place," another one added.Ī better approach, according to some of the Windows admins annoyed by this sudden and abruptly announced change, would be to update the existing Quick Assist application via Windows Updates with the new features and capabilities Microsoft wants to integrate into the new app. "Is there a mechanism for deploying the new version to all users on all machines? A simple GPO deployment would be preferred. "Best thing about the existing Quick Assist is that it's guaranteed to be on every Windows 10 computer, which means we don't have to walk someone through an installation over the phone, which always carries the risk that they will install an impostor (malicious) app," one admin said. "Users will see a prompt whenever that app is opened advising that an update is required, along with a button to download the Store app." Windows admins point out "bugs" in Microsoft's approachįollowing Redmond's announcement, Windows admins and users showed their frustration in replies to a Tech Community post, saying that this move doesn't make any sense.Īs many of them pointed out, the new version requires local admin privileges to be installed (something regular users don't have on enterprise endpoints), removes support for the keyboard shortcut, and it installs next to the old, native version (which will get launched instead of the new one). "The end of service is planned for 5/16, after which point the existing inbox app will no longer work," the official Twitter account for the Office Insider Program explained. While previously a built-in standalone tool that also has a system-wide hotkey (Ctrl+Win+Q), Microsoft announced on April 27 that Quick Assist is reaching the end of service and will be replaced by a Microsoft Store version on May 16. The app makes it much easier to assist friends, family, and co-workers fix their computer problems without having to go to their location or install a third-party application. Quick Assist allows Windows 10 and Windows 11 users to receive or give assistance to other Windows users by taking control of their computer remotely, as we reported four years ago. However, once the browser reaches version 9x.x.xxx.x, you'll need to update the path to 9 with the wildcard.Windows admins have been expressing their dismay at Microsoft's decision to move the Quick Assist remote assistance tool to the Microsoft Store. So, in the path, we're using the number "8" with a wildcard "*" to access the folder no matter the 8x.x.xxx.xx version you have installed. Type the following path to access the Installer folder and press Enter: cd %PROGRAMFILES(X86)%\Microsoft\Edge\Application\8*\Installer Quick note: On Windows 10, the "Installer" folder resides inside another folder named after the version number of the browser currently installed on your device as a result, the name may change as new updates roll out.Search for Command Prompt, right-click the top result, and select the Run as administrator option.To get rid of the Chromium version of Microsoft Edge, use these steps: If the option to uninstall Microsoft Edge isn't available in Settings, because you received the new browser through Windows Update, you'll need to use Command Prompt to remove it. How to uninstall Microsoft Edge (Chromium) using Command Prompt Once you complete the steps, the version of the browser you selected will be removed from your computer. (Optional) Select the Also clear your browsing data option.Source: Windows Central (Image credit: Source: Windows Central)
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